Useful customer information about shipping | returns

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www.onSale247.co.nz

Customer Information

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CONTACT DETAILS

Trading website: www.onsale247.co.nz is part of Zapwall Group Ltd
Mobile:          (021) 402248
Contact:        Sutza Russell
Location:       Christchurch, New Zealand

CUSTOMER SERVICE

Please email us with all your inquiries. We would be delighted to answer any questions that you may have and will endeavour to respond promptly.

TAX/GST INVOICES

We are GST registered and invoices are provided with all sales.

PAYMENT

We currently accept Direct Credit (Online Banking) only.

FREIGHT

Delivery

Ready for dispatch within 5 working days after payment is received.

All freight is done either by Castle Parcels or Post Haste, please let us know if your parcel has not arrived within the allocated times below:

· 1-3 working days within the North/South Islands

· 3-5 working days rural delivery

Pick up

Pickup option is available by arrangement, however, payment must be made prior to collection of goods. We are based in Christchurch, if you choose the pickup option you will be provided with a pickup address after payment is received.

Damages or Loss in Transit

Claims for damage or loss in transit should be made against Castle Parcels or Post Haste directly. Although we are not liable for goods damaged or lost in transit we will endeavour to ensure any claims be resolved satisfactorily.

Costs

The cost of shipping will depend on the size and the weight of the item and a price will be given on each individual quote.

Return of Goods

Made-to-Order Shelves

Regrettably, we cannot accept returns on made-to-order shelves due to the nature of the item e.g. your size, chosen colour and unique requirements etc. however, if we made the wrong size/colour etc. we will replace for free.

In short, anything that is our fault we will replace without question, anything that is yours will have to be reordered at regular price. Depending on the problem, we may be able to modify an incorrectly ordered shelves for you. We are always ready to help you figure the best way to resolve a problem, should you find something is not fitting correctly.

REFUND POLICY

We will replace or refund items if goods are returned within 14 days from date of purchase if:

· The item is defective

· If we send the wrong goods